Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss St Asaph | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and your right to privacy. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss St Asaph is a GPhC registered online pharmacy (No. 9012511) serving patients in St Asaph and across the UK. We act as the data controller for all personal information collected through our services. We are fully compliant with UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We collect information necessary to provide safe and effective pharmacy and weight loss services. This includes:

• Personal details: Full name, date of birth, gender, and contact information
• Health information: Medical history, weight, BMI, current medications, and any conditions relevant to your treatment
• Contact details: Email address, phone number, and delivery address
• Payment information: Processed securely through our payment provider; we do not store full card details
• Technical data: IP address, browser type, and website usage data collected via cookies

3. How We Use Your Data

Your data is used solely for legitimate healthcare and business purposes, including:

• Assessing your suitability for weight loss treatments and issuing prescriptions
• Processing and dispatching your orders (delivered within 1 working day once approved by our pharmacist)
• Maintaining accurate medical records as required by pharmacy regulations
• Communicating with you about your treatment, orders, and any safety updates
• Complying with legal and regulatory obligations, including GPhC standards
• Improving the safety and quality of our services

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare under UK GDPR Article 9 for special category health data.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies we use include:

• Essential cookies: Required for the website to operate, including session management and security
• Analytics cookies: Help us understand how visitors use our site so we can make improvements
• Preference cookies: Remember your settings and choices for future visits

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, such as communicating with your GP or other prescribers
• Delivery partners: Your name and delivery address are shared with our courier to fulfil your order
• Payment processors: To securely handle transactions on our behalf
• Regulatory bodies: Including the GPhC or law enforcement where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your medical and prescription records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is retained only for as long as necessary for the purpose it was collected, after which it is securely deleted.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high standards of security.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.